(Scope: enterprises with internet connection)
< >| Year | To obtain information from public authorities' websites or home pages | To obtain forms from public authorities' websites or home pages | To return filled in forms electronically | To treat an administrative procedure completely electronically without the need for paper work (including payment, if required) |
|---|
| 2008 | 73.7 | 73.1 | 64.4 | 37.0 |
| 2009 | 77.3 | 76.8 | 69.5 | 44.0 |
| 2010 | 93.0 | 88.8 | 82.9 | 50.9 |
| 2011 | 93.8 | 89.9 | 84.5 | 77.5 |
| 2012 | 94.9 | 93.1 | 91.4 | 86.3 |
| 2014 | 91.3 | 89.4 | 87.9 | 83.7 |
| 2015 | 93.2 | 90.9 | 89.3 | 84.8 |
| 2016 | 92.9 | 91.4 | 90.1 | 86.1 |
| 2017 | 91.6 | 90.1 | 89.2 | 84.9 |
| 2018 | 86.1 | 87.1 | 87.8 | 86.8 |
| 2019 | 87.8 | 88.1 | 89.0 | 87.3 |